Appointment & Booking
Appointments: What You
Need to Know
New Patients
All new patients require a long consultation. Please book your first appointment by calling us on (08) 9935 9490. Online booking is not available for new patients.
Existing Patients
Follow-up appointments can be booked online or by calling us on (08) 9935 9490. If you need a longer consultation, please let us know when booking.
Important Booking Notes
- Our clinic offers both walk-in and by appointment consultations. Patients are encouraged to book an appointment, as walk-ins may be experiencing long wait times.
- For multiple concerns, please request a longer consultation.
- If you’re unable to attend your appointment, let us know as soon as possible. A $40 fee may apply for missed appointments.
- Please do not use email for appointment bookings.
Following Up on Test Results
It’s your responsibility to follow up on test results. Here’s what you need to know:
- Schedule a follow-up appointment after any pathology, imaging, or biopsy.
- Reception staff cannot give test results over the phone.
- If your results are normal, we typically won’t contact you – you are welcome to call and confirm they’ve arrived.
- If your results require action, we’ll contact you via SMS, phone, or letter.
Make sure your contact details are up to date. We do not send recalls by email.
Consultation Fees
& Billing
Regular Patient
 |
Appointment Type Level A :MBS Item 3 |
AMA Recommended Fees $53.00 |
Consult Payment $45.00 |
Medicare Rebate $20.05 |
Out of Pocket Cost $24.95 |
|
Appointment Type Level B :MBS Item 23 |
AMA Recommended Fees $108.00 |
Consult Payment $95.00 |
Medicare Rebate $43.90 |
Out of Pocket Cost $51.10 |
|
Appointment Type Level C :MBS Item 36 |
AMA Recommended Fees $198.00 |
Consult Payment $175 |
Medicare Rebate $84.90 |
Out of Pocket Cost $90.10 |
|
Appointment Type Level D :MBS Item 44 |
AMA Recommended Fees $300.00 |
Consult Payment $250.00 |
Medicare Rebate $125.10 |
Out of Pocket Cost $124.90 |
Health Care Card Holder
|
Appointment Type Level A :MBS Item 3 |
AMA Recommended Fees $53.00 |
Consult Payment $45.00 |
Medicare Rebate $20.05 |
Out of Pocket Cost $24.95 |
|
Appointment Type Level B :MBS Item 23 |
AMA Recommended Fees $108.00 |
Consult Payment $75.00 |
Medicare Rebate $43.90 |
Out of Pocket Cost $31.10 |
|
Appointment Type Level C :MBS Item 36 |
AMA Recommended Fees $198.00 |
Consult Payment $135.00 |
Medicare Rebate $84.90 |
Out of Pocket Cost $50.10 |
|
Appointment Type Level D :MBS Item 44 |
AMA Recommended Fees $300.00 |
Consult Payment $200.00 |
Medicare Rebate $125.10 |
Out of Pocket Cost $74.90 |
Centrelink Pensioner
|
Appointment Type Level A :MBS Item 3 |
AMA Recommended Fees $53.00 |
Consult Payment $45.00 |
Medicare Rebate $20.05 |
Out of Pocket Cost $24.95 |
|
Appointment Type Level B :MBS Item 23 |
AMA Recommended Fees $108.00 |
Consult Payment $75.00 |
Medicare Rebate $43.90 |
Out of Pocket Cost $31.10 |
|
Appointment Type Level C :MBS Item 36 |
AMA Recommended Fees $198.00 |
Consult Payment $125.00 |
Medicare Rebate $84.90 |
Out of Pocket Cost $40.10 |
|
Appointment Type Level D :MBS Item 44 |
AMA Recommended Fees $300.00 |
Consult Payment $190.00 |
Medicare Rebate $125.10 |
Out of Pocket Cost $64.90 |
Referrals
Referrals & Engaging with Other Services
- The team of experienced healthcare practitioners and staff at Veritas Health Care Medical Centre are committed to providing high standard and comprehensive medical care to the community. The Doctors regularly engage with local health services and specialists to optimise your care.
- This information has been designed to provide patients with relevant and up-to-date information about this practice. For more information, please see the Receptionist or Practice Manager, or read our Practice Information Sheet.
Schedule Your Visit
with Us
Consultation & Communication Essentials
Everything You Need to Know
Before You Visit
You have the right to:
- Arriving on time for appointments.
- Providing accurate health information.
- Following agreed treatment plans.
- Informing us of any changes to your details.
You are responsible for:
- Arriving on time for appointments.
- Providing accurate health information.
- Following agreed treatment plans.
- Informing us of any changes to your details.
Attention Everyone!
Patient Information &
Policies
Home Visits
- During the clinic opening hours, the Practice GPs will offer home visits at their discretion.
- Dr Eberhard Mandishona and Dr Yollanda Chikari offer home visits when it is appropriate, depending on circumstances and considering safety of all staff.
- To obtain a home visit during clinic hours it needs to be safe and reasonable for the GP, and within a 5km radius of the clinic. When the patient is triaged and a home visit is deemed neither safe nor reasonable, a telephone consult will be offered.
Please see the receptionist or call the Centre to request a home visit.
Transfer of medical record
- In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.
- This record may be requested by your new medical practice and will only be transferred with your authorisation.
Workers Compensation and Motor Vehicle Accident Billing
- Workers’ compensation and Motor Vehicle Accident will incur a fee. The patient will be liable for payment of consultation until the claim has been accepted, and a claim number received.
Telehealth Appointments
- Telehealth appointments are made at the discretion of the individual Doctor. It is only offered to patients who have a positive Covid test or those that are doing regular INR monitoring tests.
Telephone Calls/ Electronic Communication
- Doctors are unable to take calls during consultations. Messages can be left for the doctor with reception and sent to the Doctor electronically for their response or sent via e-mail to: reception@veritashealthcare.com.au
- Doctors generally only call patients when it relates to an urgent matter.
Patients who require communication services/Interpreter
- Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors.
- Should you need the services of an interpreter please inform reception as early as possible in order for them to arrange this. We will need 48 hrs to arrange this service.
- You are most welcome to use a family member for this for ease of comfort.
We Participate in the
My Health Record
Veritas Health Care Medical Centre participates in the My Health Record.
My Health Record is the new name of the national digital health record system. Having a My Health Record means your important health information like allergies, medical conditions and treatments, medicine details, test or scan reports can be digitally stored in one place.
Attention Everyone!
Patient Information &
Policies
Appointment Reminders via SMS
Our Practice uses SMS for appointment reminders and recalls. If you would like to in/opt out of this service, then please let our Reception Staff know.
We advise all patients to please not rely on the text message alone as a reminder for your appointment. It is your responsibility to remember your appointment date and time regardless of whether you receive a courtesy SMS reminder.
Contacting the Practice & Emergencies
Patients should not use email to contact the Practice in an emergency. Patients contacting the Practice by email can expect to wait up to two days for a response. Our Practice will not send any personal information by email unless specifically requested in writing by the patient.
- Email Response Time: Non-urgent inquiries via email may take up to two days for a response
- Emergency Contact: For urgent medical attention, call emergency services or visit the nearest hospital.
For more information about our practice, please read our Practice Information Sheet.
Keeping Your Records
Up to Date
To ensure we provide the best care, please update our reception team if any of your details change
- Home address
- Contact number(s)
- Medicare & Health Care card details
- Pensioner card
- Emergency contact or next of kin
Stay Updated
Important Updates & Announcements
Are You Over 65?
Book for a free flu vaccination.
The best time to get your annual flu vaccine in Australia is from April onwards, ideally in May. This ensures strong protection during peak flu season, which runs from June to September, with cases peaking in August.
The vaccine takes two weeks to work and offers peak protection for about 3 to 4 months. Getting it too early may reduce its effectiveness later in the season.
Flu strains change each year, so yearly vaccination is essential—even if you’re healthy. It’s especially important for older adults, children, pregnant women, and those with health conditions. Speak to your doctor if unsure.